Terms & Conditions
Our Booking Terms & Conditions
For Group Bookings of 10+ in the Restaurant
(including Festive Fayre & Special Events)
All bookings are entered on reservation system as provisional until management has received full payment of the deposit.
In order to confirm your booking, the management requires a £10.00 deposit per guest for all parties of 10 or more guests. This deposit will be redeemed against your final bill.
The deposit needs to be paid within 7 days of making the booking. After seven days the table and the time slot will be released for other guests to book.
Private Hire & Minimum Spends
The management applies a ‘minimum spend’ for exclusive use of certain areas.
The “minimum spend” is the least amount of money a party must spend for exclusive use of certain areas.
If the party reach the minimum spend, we’ll refund the deposit in full.
Unfortunately, if the minimum spend is not quite reached, then deposit monies will be retained to the value of the shortfall against the agreed minimum spend.
Please contact us for current minimum spends for use of certain areas.
If you are using one of our private hire spaces, we kindly ask for a deposit of £ 1000. In our Christmas period, we will require a deposit of £ 2000.
Deposit Payment
All the deposit must be paid in one transaction.
By Credit or Debit card (over the phone or in person).
For Bank transfers, please contact us to get the BACS details.
Management has all the rights to forfeit the deposit if there are no shows or less people turning up in a party.
We do not accept cheques.
In the event that the confirmed numbers in your party reduce by 10% or more without at least 24hrs notice, the management reserves the right to forfeit all deposits above the 10% reduction.
E.g. If your booking is confirmed for 20 but only 18 people turn up then your full deposit would be redeemed. However, if your booking is confirmed for 20 but only 15 turn up then you with forfeit the deposit for 3 people.
Cancellation Policy
If you cancel your booking and are able to give more than 48 hours (7 days for festive fayre and special days) notice your deposit will be refunded in full.
If you cancel your booking and are not able to give more than 48 hours (7 days for festive fayre and special days) notice your deposit may be retained in full.
If you wish to reschedule your booking to a later date and give more than 48 hours’ notice (7 days for festive fayre and special days), we will transfer your deposit to the rescheduled date.
Pre-orders
All the pre-orders must be handed in or sent to us at least 5 days prior to the booking time. No changes must be made after the pre-order is handed in. Management will not take any responsibility, if there are any disruptions caused due to it